About Me
Transforming logistics and operations through 24+ years of innovation, leadership, and excellence
Executive Summary
I’M Dr. Ahmad Zain an executive leader in operations, quality assurance, and logistics with more than 24 years of experience across the food service, retail, and delivery sectors. I specialize in operations management, QSC systems, logistics performance, and last-mile delivery excellence.
Over the past two decades, I built my career through progressive leadership roles at Americana – Hardee’s Kuwait, where I served as District Manager and Quality Assurance Auditor, leading multi-branch operations, service performance, compliance, and brand standards. I also held senior positions including Operations Manager at Karak Gholam, Consultant at Vauxai LLC (USA), and Director of Development at Protocolo Logistics.
Today, as Dr. Ahmad Zain, the CEO of Azhaljack Logistics Group, I oversee nationwide delivery operations and strategic partnerships with Keeta, Jahez, Talabat, and Carrefour. My focus is on scalable growth, fleet optimization, operational efficiency, and performance excellence.
Academically, I hold a PhD in Operations Management & Leadership and an MBA from AITU (USA). I am certified in ServeSafe, Save at the Plate, and multiple international quality programs. I also deliver executive-level training on the TADARAB platform in leadership, operations, and management. My leadership philosophy centers on building high-performing systems, developing teams, and transforming operational frameworks to meet modern business demands.
Professional Development & Training Excellence
Comprehensive expertise across operations management, leadership development, and industry-specific training programs
With a strong commitment to academic excellence and professional growth, I hold a PhD from Dunster University alongside an MBA in "The Importance of Operations Management" from American International Theism University. Throughout my career, I have successfully completed a wide range of courses and activities on the TADARAB platform. As a certified trainer on TADARAB, I offer specialized courses in management and operations. These training initiatives enable me to share my extensive knowledge and experience, fostering professional development among participants. My TADARAB courses cover diverse topics, as detailed below:
My TADARAB Courses
| Course Title | Focus Area |
|---|---|
|
Communication Skills
|
Effective communication strategies |
|
Home Delivery Distinguished Journey
|
Excellence in home delivery |
|
Logistics
|
Efficient logistics management |
|
Restaurant Operations Management
|
From pre-opening to grand opening |
|
Time Management
|
Strategies for efficient time use |
Consulting Excellence
Additionally, I am a consultant for HTI Recruiter Company in the medical field, where I have developed comprehensive training programs for the receptionist team at Al-Hayat Hospital, tailored for both Arab and non-Arab staff on (communications Skills& Excisional Customer Services).
Comprehensive Course Portfolio
| Course Title | Focus Area |
|---|---|
|
Building Trust
|
Establishing and maintaining trust |
|
Change Management
|
Managing organizational change |
|
Coaching Others
|
Coaching techniques for professional development |
|
Decision Making
|
Effective decision-making processes |
|
Enhancing Customer Satisfaction
|
Elevating customer experience |
|
Home Delivery Driver (Arabic)
|
Training for home delivery drivers |
|
Home Delivery Guest Expert (Arabic)
|
Expertise in home delivery services |
|
Human Resources Partner
|
HR management strategies |
|
Leading Others
|
Leadership skills and development |
|
P&L (Profit and Loss)
|
Financial management |
|
Strategic Sales Management
|
Advanced sales strategies |
|
Succession Planning
|
Planning for leadership succession |
|
Teamwork (MBTI)
|
Building effective teams using MBTI |
Restaurant Operations Mastery
| Course Title | Focus Area |
|---|---|
|
Steps before opening a new store
|
Initial steps for opening a new store |
|
Market Research
|
Researching market conditions |
|
Business Plan Development
|
Developing a business plan |
|
Site Selection
|
Selecting the store location |
|
Legalities
|
Navigating legal requirements |
|
Store Design and Layout
|
Designing and planning the store layout |
|
Construction/Renovation
|
Managing construction and renovation |
|
Recruitment and Training
|
Hiring and training staff |
|
Supply Chain Management
|
Managing supply chains |
|
Marketing and Advertising
|
Promoting the store |
|
Grand Opening
|
Executing a successful grand opening |
|
Key Aspects in Existing Stores
|
Managing key aspects in existing stores |
|
Inventory Management
|
Managing store inventory |
|
Quality Control
|
Ensuring quality standards |
|
Process Efficiency
|
Improving process efficiency |
|
Human Resource Management
|
Managing human resources |
|
Customer Relationship Management (CRM)
|
Managing customer relationships |
|
Sustainability and Waste Management
|
Implementing sustainability practices |
|
Health and Safety Regulations
|
Adhering to health and safety regulations |
|
Technology and Innovation in Operations
|
Incorporating technology and innovation |
|
Crisis Management
|
Managing crises effectively |
|
Crunch Time System (CT)
|
Using the Crunch Time System |
|
BI Data Analysis
|
Analyzing business intelligence data |
|
BYT Analysis
|
Conducting BYT analysis |
|
Home Delivery System
|
Establishing a home delivery system |
|
Importance of Delivery
|
Highlighting the importance of delivery |
|
Setup Requirements
|
Setting up delivery systems |
|
Analysis Needs
|
Analyzing delivery needs |
|
Best Delivery Systems
|
Implementing best delivery systems |
|
Planning for Areas and Maps
|
Planning delivery areas and maps |
|
Appointment Scheduling for Home Delivery Areas
|
Scheduling appointments for delivery areas |
|
Criteria for Home Delivery
|
Setting criteria for home delivery (Preparation Time, Driving Time) |
|
Food Preservation
|
Preserving food during delivery |
|
Optimal Delivery Times
|
Determining optimal delivery times |
|
Preventing Home Delivery Problems
|
Preventing delivery issues |
|
Quality Assurance System and Audit
|
Implementing quality assurance systems |
|
OCC Charts (Hardee's Brand)
|
Using OCC charts as Operation Control Centre |
Education & Qualifications
PhD
Business Administration
Dunster University
2020
MBA
Operations Management
American International Theism University
2018
Core Competencies
Operations Management
Logistics Strategy
Team Leadership
Quality Assurance
Business Development
Training & Development
Professional Journey
CEO & Director of Development
Azahljack Group & Protocolo Company
Leading strategic initiatives across logistics sector, driving innovation and operational excellence.
Area Manager
Americana Company - Hardee's Brand
Managed multiple stores, optimized operations, achieved record-breaking sales growth of 37.6%.
Quality Assurance Specialist
Americana Company
Maintained quality standards, mentored cross-functional teams, ensured regulatory compliance.
Store Manager
Americana Company
Developed store strategies, trained staff, maintained high customer satisfaction levels.
Certifications
Certified Trainer - TADARAB Platform
2020
Operations Management Professional
2019
Logistics & Supply Chain Management
2018
Quality Management Systems
2017
Awards & Recognitions
A testament to excellence, dedication, and outstanding performance throughout my career journey
Career Milestones & Achievements
Distinguished recognition for exceptional performance and leadership excellence
Highest Area Sales, Growth and Achievement
Hardee's, Kuwait
Record-Breaking Store Sales
Hardee's Kuwait and Middle East, 2021
Middle East Top Performer
Hardee's Bed3a achieved $3,960,000 surpassing all Middle East locations
Exceptional Growth Achievement
37.6% growth over entire Hardee's chain
📅 August 2018Highest Area Inter Mobility
Leading performance across entire Hardee's chain in first quarter
📅 2016 Q1Market Review Excellence
Highest area in Hardee's Market Review by Mother Company
📅 November 2015Highest Area & Store Performance
Hardee's Market Review 2013
S. Alnaser achieved 96.7 - highest score across Middle East
📅 2013Best GSP Performance
Outstanding performance in Scripting Products
Excellence in Operations Results
Outstanding achievement across entire Hardee's chain
📅 2014Outstanding Restaurant Review
Exceptional performance recognized by Hardee's consultant and chain managers
📅 2011Dual Excellence Recognition
My Mission
To revolutionize logistics and operations management through innovative strategies, continuous learning, and empowering the next generation of leaders with practical knowledge and proven methodologies.
My Vision
To establish global leadership in logistics and delivery management by consistently delivering quality service, fostering operational excellence drawn from vast and indebt experience, and creating lasting value for customers across all industries. business growth.
Let's Connect
Interested in collaboration, training, or consulting services? I'd love to hear from you and explore how we can work together.